Support
At Koalabet Casino, getting help is simple and personal. Our support team is trained to handle account questions, deposits and withdrawals, bonus clarifications, and gameplay issues quickly and clearly. We focus on solving problems, answering questions, and helping you get back to spinning the reels and playing your favorite table games.
Chat with a real person — instant help
Live chat is the quickest way to reach us for urgent issues. Click the chat bubble on any page to connect with an agent in real time. Typical response time: under two minutes during peak hours, and usually immediate when agents are available. Live chat is ideal for account verification, transaction checks with MasterCard or Visa in AUD, and game troubleshooting.
Email for detailed requests and records
For questions that need documentation or a more detailed review, email support@koalabet.net. Our team monitors email around the clock, and you can expect a response within 12–24 hours. Use email for payout questions, disputed transactions, sending verification documents, or when you want a written record of the conversation.
Phone support status and fast alternatives
We do not offer phone support at this time. If you prefer voice assistance, start a live chat and request a callback where available, or submit an email and ask for a phone follow-up. Our live chat and email channels are designed to provide fast, effective alternatives to phone help.
Self-help hub: FAQs and quick answers
Save time by checking our Help Center and FAQ section for answers to common questions about deposits, withdrawals, bonus terms, and account setup. You’ll find step-by-step instructions, clarification of wagering requirements, and tips on how to use promo codes. If the FAQ doesn’t solve it, live chat and email are only a click away.
Knowledgeable support dedicated to resolving issues
Our agents know the platform, the supported payment methods, and the latest promotions, so they can guide you through bonus activation, explain wagering rules, and help with game-related questions like Pragmatic Play titles. We treat every inquiry with respect and urgency, and we’ll keep you updated until your issue is resolved.
Safe play and responsible gambling help
If you’re worried about your play, the support team can help you set deposit limits, time-outs, and self-exclusion options. We encourage responsible play, and our agents will point you to the tools and resources available to keep your experience safe and sustainable.
How to contact us right now
- Live chat: Click the chat icon on the site for immediate help (best for urgent matters).
- Email: support@koalabet.net (best for detailed requests or when you need a written record).
For more on banking, bonuses, and what to expect at Koalabet Casino, see our full Koalabet Casino review. We’re here 24/7 to help — reach out anytime, and we’ll take care of the rest.