FAQ

Creating an account is simple. Click "Sign Up," provide your name, email, date of birth, and contact details, and set a secure password. You’ll need to confirm that you’re of legal gambling age and accept the terms and conditions. After registration, Koalabet may require age and identity verification before allowing real-money play or withdrawals — that’s part of the KYC process. If you want to use bonuses, enter any required promo code during deposit or follow the activation steps shown in the promotions area.

Koalabet offers a deposit-match welcome package. The current welcome bonus is a 100% match up to $1,000 plus 150 free spins. To activate it, use the promo code "1000KOALA" when making your first qualifying deposit of at least $20. Wagering requirements apply — typically 35x the bonus — so read the full bonus terms before claiming. Free spins are usually credited to eligible slot titles, such as Pragmatic Play releases, and may have separate playthrough rules.

Yes. New accounts that complete age verification are eligible for a No Deposit Starter Pack of $8.88 in free credits. This bonus is applied automatically after registration and verification, but it’s subject to terms, including wagering and withdrawal limits. Always check the specific bonus terms to understand contribution rates, eligible games, and any maximum cashout rules.

Koalabet accepts major card payments, including MasterCard and Visa. The casino supports Australian dollars for transactions, and payout processing follows site policies. Deposit and withdrawal options can vary by region, and withdrawal limits depend on account status, VIP level, and verification. For high-value withdrawals, additional checks and longer processing times may apply. If you need help with a specific payment issue, contact support at support@koalabet.net.

Make deposits via MasterCard, Visa, and other accepted methods; the minimum qualifying deposit for most bonuses is $20. Deposits are typically instant. Withdrawals require account verification first, and processing times vary by method — card withdrawals often take several business days. Koalabet applies standard or elevated cashout limits depending on your VIP status, and larger withdrawals may require extra documentation. If your withdrawal is delayed, reach out to live chat or email support@koalabet.net for an update.

Wagering requirements (playthrough) are the number of times you must wager bonus funds before you can withdraw winnings tied to that bonus. For example, a 35x wagering requirement on a $100 bonus means you must place $3,500 in bets that count toward playthrough before withdrawing. Contribution rates by game type can vary — slots often contribute 100%, while table games and video poker may contribute less or be excluded. Always read the bonus terms for exact contribution rates, eligible games, and expiration windows.

Verification protects your account and helps secure payouts. Koalabet typically asks for government-issued ID (passport, driver’s license), proof of address (utility bill or bank statement), and, on occasion, proof of payment (photo of your card or bank statement). Upload documents through your account dashboard or follow instructions from support. Most verifications are completed within a few business days. Keep documents clear, valid, and matching your registered details to speed up approval.

Yes — Koalabet works with reputable providers, including Pragmatic Play, and offers audited games with independent RNG testing. You’ll find a variety of slots, table games, and live-dealer options. Popular Pragmatic Play slots, such as Wolf Gold, are available and optimized for both desktop and mobile play. Game-specific RTP and volatility details are usually listed in the game info or the provider’s documentation; checking those lets you choose games that match your play style.

Absolutely. Koalabet’s website is mobile-optimized and supports modern iOS and Android devices. Most games from providers like Pragmatic Play are built in HTML5, so they run smoothly in mobile browsers without a separate download. For the best performance, keep your device OS and browser up to date, and make sure you have a stable internet connection. If you experience issues, try clearing your browser cache or switching browsers before contacting support.

If a game freezes, you lose connection, or a deposit doesn’t register, first refresh the page, clear your browser cache, and try a different device or browser. Confirm your internet connection, and check your bank to see if a transaction is pending. If problems persist, take screenshots of any error messages and contact live chat or email support@koalabet.net with details — include your username, time of the issue, and screenshots to help the team resolve it faster.

Koalabet uses industry-standard security measures, including SSL encryption, to protect your personal and financial data. Payment handling follows strict protocols, and card information is processed through secure, PCI-compliant gateways. Account safety is supported by secure passwords, and you should enable any available two-factor authentication options. Koalabet’s privacy policy explains how personal data is used, stored, and retained; review it to understand your rights and how the casino protects your information.

Koalabet encourages safe play and offers tools like deposit limits, session reminders, time-outs, and self-exclusion options. You can set limits in your account settings, and support can help adjust or implement restrictions if needed. If you feel your gambling is becoming problematic, seek help from local support organizations and use Koalabet’s tools to pause or stop play. Responsible gambling is taken seriously, and additional resources are available on request.